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The Latest and Greatest Exhibit Concepts, Inc. News

Exhibit Concepts

Why You Need a Trade Show Partner

Exhibit Concepts May 23, 2018

The Consumer Electronics Show (CES) is the largest electronics show in the world. So, attending such a major trade show for the first time would be a big deal for any company. For Omron Automation, it was an opportunity to make a huge splash in the industry.

New call-to-actionAs they prepared for the show, they aligned themselves with a partner. This was someone to not only help them design an exhibit, but to offer a complete solution with support for strategic development and planning, project management, design and fabrication, content development, show service coordination and product integration.

The result? A show-stopping performance that made headlines all over the world.

To learn more about Omron’s big goals and how they achieved (and exceeded!) them, Download the Case Study.

Omron highlights from CES 2018

Three Steps to Brand Consistency

Exhibit Concepts May 15, 2018

Your brand has a logo, a website, and a slogan. You have probably established a mission or company vision, but is your brand consistent? Brand consistency means no matter where someone encounters your brand, it looks, feels, and acts the same across all touchpoints. This means your lobby conveys the same message as your trade show space and website does—there’s no confusion about who you are, what you offer, and the value you add for customers.

Brand consistency is important internally too; it ensures your team is on the same page and communicating the same message to both customers and prospects. So, how can you make sure your brand is consistent and employees are all on the same page? We identified three steps that can get you started in the right direction.

Find a Trusted Partner

When it comes to your goals, no one achieves success alone. Teamwork is a crucial component, both as an internal team and aligning yourself with a partner. Think of it as a symphony: everyone working in harmony for a common goal. A good partner is one that listens to your needs, understands your problems, and works alongside you to create a solution.

Likewise, a partner can help your team get on the same page by creating a plan to ensure your image, messaging, and presence is the same across multiple platforms. They can act as a checks and balance system, to reinforce consistency each step of the way.

Perform an Audit

The best way to take an unfiltered look at your current brand and how it is communicated to customers is through an audit. This process entails gathering all assets and messaging, and looking at every touchpoint as part of a cohesive package. Do visitors to your booth space at a trade show have the same experience they do when they visit your lobby? Where are there gaps in communication and how can we work to fix them as we work toward consistency?

Expand your Presence

Case StudyExploring new options for your brand’s presence is a great way to get the word out about your company. This could mean finding new trade shows to attend, or to create a showroom or experience center to host clients in your facility. Chicago Pneumatic recently did just that: they not only transitioned to a single exhibit house, but they also completed a new showroom. Taking a measured, calculated approach to expansion can lead to positive results down the road. Think about the ways you can invest in your message to speak directly to your audience in the best possible way.

Want to learn more about how Chicago Pneumatic achieved that all-important brand consistency? Read their Case Study!

Is the Trade Show Giveaway Dead?

Exhibit Concepts May 09, 2018

Keychains. Pens. Sunglasses. Mugs. Lanyards. T-shirts. Stress balls. Portable chargers. If you’ve ever attended a trade show, chances are you were given one (or all) of these branded items. Promotional merchandise has long been used to create brand recognition and help you remember a company after you return home from the show. While it’s true that most of us love a freebie, has a pen ever led to a meaningful partnership? Can a stress ball be the difference between a potential deal and a closed deal? It seems that these promotional items (sometimes called swag) are becoming less common, which made us wonder:

Is the trade show giveaway dead?

In a word, no. Here’s why.


Simply buying branded items in bulk and handing them out to the masses is a thing of the past. A promotional item should be a personalized item that resonates with your audience. Think about who your customer and prospects are; what’s important to them? Consider your persona in a more holistic way and it will lead you to a giveaway or promotional item that creates a touch point that builds on your brand’s equity.



When considering a thoughtful, on-brand giveaway for your next trade show, it’s important to also consider your desired outcome. Are you hoping to generate meaningful leads? Do you want free advertising during the show? Or, do you want to generate contacts? Thinking about the outcome is a great way to think about a special giveaway that will feel personal and in line with your brand message.


Personalization can also come to life by thinking about your industry. For example, we have a client in the HVAC industry who created an engagement around temperature that had prospects lining up to reveal a message and win a variety of prizes like a television. Another client uses personalized pens to sign contracts with new partners and gives them the pen as a memento.


A giveaway item should be considered an investment. A thoughtful, memorable experience can lead to a meaningful relationship and the value could mean millions of dollars down the road. All the more reason to think of an item that won’t simply be tossed in the trash or added to a drawer of pens or a cabinet full of mugs.

So, the trade show giveaway is most definitely not dead. It’s very much alive in companies who understand the value of a meaningful, and potentially memorable, interaction with prospects on the show floor.

It's Not You, It's Me: How to Switch Exhibit Houses

Exhibit Concepts April 26, 2018

Things are not good. In fact, they haven’t been that way for a while. The magic is gone, the passion is gone and you’re left feeling frustrated. Does this sound familiar? If so, it might be time for an exhibit house breakup.

The decision to switch exhibit houses is not an easy one. The process has a reputation for being difficult and even expensive. Severing a long-standing relationship isn’t pleasant for anyone involved, but sometimes the pain and expense of staying the same is worse than the alternative. This is a big decision and one that shouldn’t be taken lightly.

How do you know when it’s time?

There are several reasons why marketers change exhibit houses including company mergers, procurement-driven supplier rationalization, and leadership changes. But those are all examples of decisions out of the marketer’s control. There are typically four reasons why you might proactively consider switching to a new exhibit partner:

  • Execution: Projects arrive late, estimates are inaccurate, quality is lacking, and budgets are rarely met.
  • Complacency: Your current partner is not bringing new ideas to the table and focused on the wrong areas or does not have expertise in the areas where you need help most.
  • Responsiveness: Your current partner is neither proactive nor organized. Working with them is challenging and you aren’t completely confident they are on top of projects.
  • Invoicing: When the final bill arrives, it’s full of surprises and is inconsistent. There is an overall lack of transparency.

Regardless of the reason, once the decision to move is made, it should happen swiftly and with purpose and intention. And, with the right partner, the transition can be smooth and without a lot of drama or headache.

Bringing a client onboard is a significant event. It’s important to completely understand expectations, explain how business is conducted, and share all customer facing documents to ensure a successful relationship. This includes review of the typical project process, discovery, the design process, quotes, changes orders, timelines and how each should be utilized to minimize surprises and keep projects on track.

Moreso, making a move can be a stressful experience. Putting a standardized process in place eliminates that feeling, and makes it easier for all involved. Guidance and support is crucial, as a client works to arrange pickup and inventory of property for future events.


Onboarding InfographicWe employ a cohesive Onboarding Process for welcoming our clients that ensures a smooth transition, establishes transparency of our operations, and sets the stage for superior service levels. The cornerstone of the Onboarding Process is the property transition plan to move property to an ECI facility at the optimal time, minimizing cost and resource impact for all parties.


In 2017, Chicago Pneumatic transitioned to Exhibit Concepts and went through that process to ensure a successful migration of their exhibit property. Prior to working with Exhibit Concepts, Chicago Pneumatic was storing their exhibit property, tools, and demo items in three separate locations with different partners. They needed one trusted partner to provide a streamlined solution to not only track spending but ensure they had access to accurate inventory of all property, day or night.

First, we moved all their property to our facility, inspecting each item and noting any missing items or property that needed repair. Each item was then logged into a robust, easy to use eManagement tracking application allowing their employees 24/7 access to view inventory and order items for upcoming trade shows. For Chicago Pneumatic, onboarding wasn’t painful or difficult: in fact, it made their lives easier.

To learn more about onboarding, download our FREE Onboarding Infographic!

The Trade Show Conference Room: Privacy Out in the Open

Exhibit Concepts April 23, 2018

Incorporating private meeting space during a trade show or conference is not a new phenomenon. It just makes too much sense to take advantage of key company resources – executives, product managers, other subject matter experts — all available in one location where many customers and prospects are also present.


In the past, exhibitors would secure private meeting space in a small ballroom or hospitality suite near the expo hall. While that is certainly still the case for larger group meetings or extended meetings with special presentation requirements, it's not a one size fits all option. For smaller groups and more casual business meetings, taking advantage of the exhibit booth space whenever possible makes sense. The investment to exhibit has already been made so no additional fees need to be incurred.

When exhibitors first started using a portion of the booth real estate for a private meeting area or conference room, they wanted to “hide” the conference room as much as possible. It was almost an optical illusion to tuck a conference room in next to a storage closet in the booth. The emphasis was on privacy and clever utilization of the space. Privacy is still a requirement in certain industries for regulatory reasons. And for other situations where a "still in development" new product concept is being shared, there remains a need for secrecy.


However, in most situations, there is a recent trend toward conference rooms that are integral to the design of the booth allowing a certain level of privacy while also remaining somewhat visible to attendees.

The reasons are twofold. First, design thinking, attendee experience, and visitor flow are paramount. 3D designers have increasingly focused on balancing eye-catching design with functionality. They embrace the challenge of integrating a private or semi-private conference room into the booth design so that it appears a seamless and integrate part of the plan rather than an afterthought. (How often have we seen situations where the booth design was essentially done and then said, “We love the design but just realized we need a conference room for 6 people.”?)


The second reason for the trend toward visible yet private conference and meeting areas is about mystery and intrigue and the psychology of FOMO (Fear of Missing Out). When we see glimpses into a meeting space, silhouettes, shadows and have the impression that people are involved in something important and we are not included, that draws us in. It catches our eye and gets us wondering what is happening in there? What are they discussing? Am I missing something? This was a big trend we saw at CES, which featured our favorite meeting space: a car!


So, the next time you are faced with the need to add meeting space to your booth, think about how you can add an element of mystery and exclusivity. Consider semi-opaque walls or small gaps between panels so that other attendees can get a glimpse into the space while still meeting your needs to conduct business. Challenge your exhibit house to make the conference area physically and psychologically functional.

Museums, Navy SEALs, and Teamwork

Exhibit Concepts April 13, 2018

Teamwork: it’s the foundation of any successful venture. Whether it’s success in business or achieving your personal goals, no one achieves their dreams without some help along the way. Nowhere is this more true than as a member of the Navy SEALs. Everywhere we go, we go there together.

National Navy Seals MuseumTeamwork is also important in creating museums. The world of museums and the Navy SEALs have intersected in recent years, as Exhibit Concepts joined forces with the team lead by Rick Kaiser, Executive Director of the National Navy UDT-SEAL Museum. Rick, a retired Navy SEAL Master Chief, served our country for thirty-four years and became Executive Director of the Museum in 2012. His mission was clear: elevate the National Navy UDT-SEAL Museum to new heights.

Located in Fort Pierce, Florida, the Museum resides on the training grounds of the original Navy combat divers, the Frogmen. They trained on the beaches just behind the museum, and the facility stands as an interactive way to educate the public about the role the SEALs play in our country’s military. And thanks to building additions, new galleries and displays and other projects, the Museum stands as one of the premiere military museums in the United States.

To learn more about the museum and learn more about the importance of teamwork, watch the video below.



Exhibit Concepts April 02, 2018

By Kelli Glasser, President and CEO

Teamwork is an essential component of success. Our industry is certainly no exception to this idea; in fact, the only way we can go anywhere as a company is to go there together. As I think back on Exhibit Concepts’ time at EXHIBITORLIVE this year, that is the biggest takeaway: the incredible power of teamwork.

When the ECI team designs, fabricates or installs a museum exhibit or trade show space, dozens of employees are involved in the project. From start to finish, we’re all working together for a common goal: to help our clients succeed. However, a few times a year we have the unique opportunity to be our own client. EXHIBITORLIVE is just one of those occasions, where we design, fabricate, and install a trade show space for ourselves. EXHIBITORLIVE is a trade show for trade show professionals, which facilitates our ability to connect with industry professionals on the show floor and in the classroom.

It seems like an understatement to say this was a memorable show for Exhibit Concepts. Our EXHIBITORLIVE booth did what we do best: it told a compelling story. From its clean modern lines and pops of bright color and visually compelling video content, it quite literally stole the show. It was a true honor for our team to be named Best of Show: Large Booth.

The honors didn’t stop there, however. Exhibit Concepts also won the Portable Modular Award for Best Fabric Exhibit for RCS Sound Systems and was named to the premiere Top 40 Exhibit Producers list, recognizing excellence in exhibitry.

Attendees at EXHIBITORLIVE also had the opportunity to connect with ECI leadership in a classroom setting. The men and women who lead our employees have vast industry and professional experience, and each had the opportunity to share that knowledge with others. In all, five of our ECI leaders (myself included) led eight educational sessions.

Though we don’t attend EXHIBITORLIVE for the sole purpose of winning awards, it is a true honor to receive the recognition for our hard work. I’m so proud of our team for coming up with an incredible concept and continuing to work together to take our company to the next level.

How a Custom Rental Stood Out at CES 2018

Exhibit Concepts March 26, 2018

Attending the Consumer Electronics Show (CES), the largest electronics show in the world, is a big deal for any company. There are more than 4,000 exhibiting companies at the show and over 180,000 people walking the floor. For the Wireless Power Consortium (WPC), it’s a crucial platform to share the mission of their organization with the masses.

WPC-0238 WEB.jpgIn 2018, Exhibit Concepts supported WPC with a custom rental booth, graphic design services, and product integration. This open, inviting, contemporary space integrated products so visitors could see how wireless charging can be safe, easy, and even subtle. The latter feature was demonstrated through a small kitchen setup that featured charging by placing kitchen appliances on wireless “hot spots” on the integrated countertop.

Founded in 2008, the WPC is a member organization of 487 companies including major organizations like Apple and Samsung working to create a safe, reliable charging experience. Rapid changes in technology mean there are many low-quality wireless charging devices that can be potentially unsafe. The WPC has adopted the Qi (pronounced “chee”) standard that ensures they are safe and carry the Qi Certified designation.

WPC-0211 WEB.jpgThe WPC attends CES to educate visitors about Qi as a safe, energy efficient offering and they have a prime space in a hallway where thousands pass through to walk from one exhibit hall to another in the Las Vegas Convention Center.

For more highlights from CES 2018, read our post on the highlights from the show floor.


2017 Museums Year in Review

Exhibit Concepts March 22, 2018

It was the late Johnny Cash who crooned, “I’ve been everywhere, man.” As the museum department thinks back on the projects completed in 2017, this is the song we can’t get out of our heads. We worked in many places across the United States. From Jackson, Mississippi where powerful stories of the civil rights movement are revealed, to Mountain View, California where visitors can experience how computer technology has enriched our lives, Exhibit Concepts has been there.  

These projects tell many tales from small towns with humble beginnings, to the sacrifices of soldiers who fought to change our world. It has been an honor to work with our clients and partners to bring these stories to life for everyone to experience. We invite you to watch the video below, and journey with us as we look back on 2017 and everywhere we’ve been.

Recap: Our EXHIBITORLIVE Speakers

Exhibit Concepts March 13, 2018

Exhibit Concepts had the rare opportunity at EXHIBITORLIVE 2018 for five of our leaders to present during the educational portion of the conference. EXHIBITORLIVE is the trade show and corporate event marketing conference featuring an educational event second to none with 180+ sessions and workshops. The educational tracks are designed for marketing professionals to learn techniques and best practices to hone their skills and to pursue the industry’s only university-affiliated professional certification program, the CTSM, with over 3,000 candidates currently enrolled in the program.

Several sessions were focused on developing general business skills applicable to any role or function. Kelli Glasser, President and CEO of Exhibit Concepts, delivered a talk entitled Letting Your Leaders Lead – Leads to the Best Results. Kelli’s premise is that whether you are a micromanager or you are being micromanaged, there are steps you can take to improve the situation. And the key to improving the situation is to understand the unseen inner motivations driving the micromanagement style.

Ellen Campbell-Kaminski, VP of Marketing at Exhibit Concepts, shared practical techniques to better align sales and marketing teams in a session titled Sales and Marketing Alignment: How to Get-and Stay-on the Same Page. Included in her session were six (6) common situations where sales and marketing teams can and should collaborate to drive improved business results. One technique Ellen shared was the practice of conducting a Stop Start Continue exercise with Sales, Marketing and other stakeholders after any event or major campaign. She also shared critical success factors, conditions and approaches, such as “assume positive intent” that increase the likelihood of success.

Sessions more directly related to the trade show and events space included a session presented by Jeff Korchinski, VP of Sales called Rent Your Booth and Still Own Your Program? In this engaging session, Jeff shared that more and more brands are adopting a rental approach for their trade shows. The key to owning your program even when renting exhibit property is to tie in attendee engagement, product integration, and categorizing shows by priority. Jeff also delivered a session titled You’ve Been Tasked with Managing Your First New Build – Now What? jointly with Dom Conti, Production Director. These two industry veterans shared that building an exhibit is like building a house. It takes a lot of time, focus, and support to do it right. If you are missing any of these items, you may be better off delaying the project. The most successful projects start with clear goals and objectives. The Creative Brief template is a great tool to get organized and make sure everyone is on the same page.

Jeff Hannah, VP of International Services, Commercial Interiors, and Creative, again delivered four (4) sessions centered around exhibiting internationally. Traveling Abroad: Important Do’s and Don’ts is a primer for anyone who is traveling outside the United States and is organized into 4 segments: planning your trip, getting there, being there and returning home. A Trip Around the World – Must Knows for Global Exhibiting follows a “road trip” format stopping at 7 major world cities and examining what it is like to exhibit or plan events in that location. The session explores various influences impacting each city including geography, industry sophistication and culture and includes a profile of each major exhibit hall in that city.

Jeff Hannah also delivered Global Frameworks: Marketing from the Context of Culture Parts I and II. These advanced level electives are based on the premise that all business operates within the context (or framework) of culture. If you want to conduct business and successfully reach audiences in other countries, you must learn to do it within the realm of understanding that culture first. This leads to the various cultural dimensions which we use to help us understand things that each culture holds dear which are summarized in the Culture Compass Infographics.

From the show floor to the classroom, EXHIBITORLIVE is the best place for event marketing professionals to meet, network, learn, and engage in a meaningful way. Our team is honored to play a small role in the overall success of this annual event.

The Latest and Greatest Exhibit Concepts, Inc. News